About I am Neve, I've always loved both dogs and business. I studied business all throughout my school life, where I learnt all about the 'world of business'. I have always known that I have wanted to start my own business, but wasn't sure what to do it on or how to go about it. When we got our pup Maximus (known as @dappermaximus on Instagram) I straight away got inspired and knew exactly what I wanted to base a business on. I wanted to try and create something unique. You see so many coloured rope leads on Etsy and Instagram, so many companies have done it. I wanted to make it different. I spent 6 months coming up with lots of different designs and testing them and after all that time I ended up with a design that I was happy with. The leather handled leads are what I began with. They makes the leads look more luxurious and expensive as well as the touch of my signature antler charm. I have also expanded to luxurious leather collars to match as well as knotted rope leads and rope collars for an extra strong option for extra large/pulling dogs for extra security. My products are of high quality and I use only the best, tightly spun rope, beautiful vegetable tanned leather and strong hardware.
Policies Returns Policy I will accept returns and refunds for items that are damaged or not as described. Your refund will not be processed until the item is returned back to me. I will not accept returns or items you decide you don't like anymore due to wrong size or colour as you are accepting responsibility for this at checkout. However, if the item is brand new, untouched and in it's original packaging then I will look at the options. You must have proof of purchase. If you are unsatisfied, email me and I will deal with each customer directly to see what can be done. I would like all customers to be 100% satisfied. Cancellations You can cancel your order within 24 hours of purchase. I may have already began the production process of your order, but always feel free to contact me just incase. FAQ Q. How do I look after/clean my lead/collar so it looks new for as long as possible? A: Leather handled leads: Hand wash the rope in warm soapy water, using your fingers, rub away the dirt. If the dirt doesn't come out then you can use chlorine free, colour safe stain remover. During the wash, keep the leather handle away from the water. The handled shouldn't need cleaning, but if it does just wipe the dirt away with a slightly damp cloth. Knotted rope leads: These can be hand washed in warm soapy water. If the dirt doesn't come out completely then use chlorine free, colour safe stain remover. The frayed detail of the rope will need brushing out once it's dry. Leather collars: The best product for keeping these looking as new as possible for as long as possible is 'Renapur Leather Balsam'. I will soon be stocking samples of this. This amazing product nourishes, conditions, restores and helps to waterproof leather. It helps restore original leather softness and colour, preserves and extends its life. It contains natural ingredients such as beeswax, avacado oil, jojoba oil and carnuba wax. Due to your dogs natural oils, over time and wear the leather collars will get a patina effect and in my eyes, get more beautiful with wear. Rope collars: Washing instructions for our rope collars are the same as our knotted rope leads. Biothane collars: These are extremely durable, easy to clean and will look new for years and years through all the mud, dirt and water your dog may adventure into. They are waterproof and an easy wipe clean.
Q. How long until I receive my order? A. I aim to get all orders shipped within 2 weeks of the order coming through. All of my products are handmade by me to order from scratch, which is the reason for a long processing time.
Q. I have something in mind that isn't in your shop, can you make it for me? A. Yes, I am more than happy to take on any custom order, however it may come with an added cost. Just contact me and we can discuss the options to make your idea become reality. I have done many custom orders such as rope/leather harnesses, custom rope colours and custom sizes/lengths.
Q. What size would be best for my dog? A. For leads: Our 8mm size is best for extra small to small dogs. 10mm is recommended for small to medium dogs and 12mm is recommended for medium to large dogs. If you have an XXS dog or an XXL dog, contact me and I will create a size better suited for you. For collars: Please don't guess what size you assume your dog would need. Use a floppy tape measure to measure your dogs exact neck size and check our size guide. Do not measure your dogs current collar length.
Q. Do you need a model? A. When I am in need of a model for one of my products I will approach people directly. I am afraid I rarely accept requests for modelling. However, if you would like to be part of supporting my brand in return for rewards then go to my affiliate programme page.
Q. Do you ship internationally? A. Yes I do! I ship all over the world.
Q. Do you make slip leads? A. I can make any lead in my shop a slip lead on request. All you have to do is request it at checkout. All slip leads will come with a leather stopper.